Shipping policy
Most orders are shipped within 2-7 business days after the order is submitted.This is the amount of time it takes for an item to be processed.
What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service for all of our shipments. We do not offer expedited shipping options
I put the wrong shipping address. Can I change this?
Please email us right away at throneofnecropolis@gmail.com with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will most likely be returned to us. Once it arrives, we will reach out regarding reshipment.
Please email us right away at throneofnecropolis@gmail.com with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will most likely be returned to us. Once it arrives, we will reach out regarding reshipment.
Throne of Necropolis is not responsible for filing any claims with carriers for damaged and/or lost packages that are marked as delivered to the address used during checkout.
Please contact your local postal office for further information on lost or stolen mail.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.
Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.
Please allow 2-7 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing.
If we anticipate a longer lead-time, it will be noted in the item description.
Why is my order being delayed?
This could be due to several reasons:
* USPS could be experiencing issues or delays on their end. We unfortunately have no control over this but USPS typically will provide information via tracking status.
* Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
* If it appears that you might have placed a double order, we may reach out to you to verify the purchases
* Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
* If it appears that you might have placed a double order, we may reach out to you to verify the purchases
My order is being returned to the sender. What happens now?
Orders can sometimes be RTS (return to sender) due to insufficient address or other issues with USPS.
Once your package arrives back to us, we will reach out to the customer for an updated address for reshipment. If a refund is preferred, please let us know via email.
Orders can sometimes be RTS (return to sender) due to insufficient address or other issues with USPS.
Once your package arrives back to us, we will reach out to the customer for an updated address for reshipment. If a refund is preferred, please let us know via email.
My tracking says my order was delivered but I did not receive it. What can I do?
Here are a few suggestions if you have not received your package with a tracking status which shows "delivered":
- Check around your property to see if it was dropped if off in a different area
- Ask neighbors if they received the package by mistake
- Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of time by mistake Throne of Necropolis is not liable for lost or stolen packages that have delivery confirmation to the address that was provided.
Customers are responsible for filing any claims with carriers for lost or stolen packages. Please contact your local postal office for further information on lost/stolen mail.
- Check around your property to see if it was dropped if off in a different area
- Ask neighbors if they received the package by mistake
- Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of time by mistake Throne of Necropolis is not liable for lost or stolen packages that have delivery confirmation to the address that was provided.
Customers are responsible for filing any claims with carriers for lost or stolen packages. Please contact your local postal office for further information on lost/stolen mail.
I received the wrong item or defective/damaged item. Can I receive a replacement?
Please contact Throne of Necropolis customer service if you received a misship or a defective/damaged item. We will issue a prepaid return label for all domestic customers via email for damaged or misshipped items.
We ask that you email for a return/exchange request and indicate whether you prefer a refund or exchange for replacement.
However, we are unable to provide return label service for international customers. For international customers with any of these issues, please contact us at throneofnecropolis@gmail.com
However, we are unable to provide return label service for international customers. For international customers with any of these issues, please contact us at throneofnecropolis@gmail.com
International VAT and other fees
International shipping costs vary worldwide, please go through the check out process to view your total beforehand.
Please be aware, you the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
All international shipments can require anywhere from 2 to 8 weeks for delivery after the 5-7 business day time needed for processing.
Once an order is shipped, you will be notified via email and provided tracking information.
Please note that Throne of Necropolis does not have contact with international carriers. You would need to contact your local postal office for further information regarding delayed shipments or pickups.
Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc.
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc.
If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD). If a refund is requested, please note that the original shipping fees are non-refundable.
My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use a translated English font to avoid delays. Our shipping system does not recognize foreign character fonts, which can cause a hold in printing your order.
I received the wrong item or defective/damaged item. Can I receive a replacement?
Please contact Throne of Necropolis customer service via email for assistance with any of these issues.If you have any further questions not addressed here, please email: throneofnecropolis@gmail.com